CANCELLATION AND RETURN POLICY

Cancellation Policy

Cancellation before shipment :
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our us on pulpzfoodproducts@gmail.com or call us on 9840887091 

Returns, Replacements, and Refunds

How do I return an item purchased on Pulpz?

Pulpz offers its customers an ’Easy Return Policy,' wherein you can raise a return/exchange request of a product within 2 days of receiving the order. We also accept partial returns wherein you can raise a return request for one or all products in your order.

Step 1: Contact our Customer Support team via email ( pulpzfoodproducts@gmail.com ) within 24 hours of receiving the order.

Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.

Step 3: The customer will have to make sure that the refund will only be initiated from us only if the products are received in their original packaging with their seals, labels, and packaging intact. It is a customer's responsibility to return us the unused products.

Pulpz Food Products believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

Pulpz Food Products does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the Pulpz Food Products, it’ll take 6-8 days for the refund to be processed to the end customer.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. All Combo orders or Gift items are not eligible for return or exchange. For any clarification, please feel free to contact our customer care.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, please contact us for the refund process on pulpzfoodproducts@gmail.com or 9840887091 .

In case of any Refunds approved by the Pulpz Food Products, it’ll take 6-8 days for the refund to be processed to the end customer.